FAQs

Can you pre-grind my beans?

Yes, we certainly can. We can grind coffee beans for all your coffee making needs. Just specify in the comments section before checkout what you need your coffee beans to be ground for. Options include plunger, filter, stovetop espresso, espresso machine and Turkish grind.

What makes your decaf beans organic?

Our decaf beans are produced through the Swiss Water Process. Zero chemicals are used in the decaffeinating method, with pressurized water being used to remove the caffeine. This ensures a rich coffee flavour remains in the bean.

What is The Rainforest Alliance?

The Rainforest Alliance Certified seal is awarded to coffee bean farmers that meet the criteria of the Sustainable Agriculture Network (SAN), a coalition of leading conservation groups. This requires the farms to be environmentally responsible and equitable to farmworkers, which ultimately benefits the local community and the biodiversity of ecosystems. These farms are inspected at least annually, and SAN is constantly working to create a sustainable agroscape with neighbouring farms. Through purchasing Tasmanian Coffee Roasters beans you’re contributing to the expansion of the sustainable coffee bean market.

Can I purchase your products in store?

All our online products are available to purchase in store. Our café and retail shop is located at 14 Gregory Street, Sandy Bay, TAS. If you are in the area please drop by and say hi.

How does your delivery service work?

All orders are shipped through Australia Post’s express shipping service for the flat rate of $14.50. Your order will be posted within 1 – 2 business days of payment being cleared.

Delivery is free for all orders over $50 in the Hobart area.

What is your returns policy?

You can return an item for a refund within 7 days of receiving the order. The cost of returning a product via post will be at the customers own cost. We do not offer exchanges.

What machines are your capsules compatiable with?

All our capsules will fit in Nespresso coffee machines, and Nespresso compatible coffee machines.